Snow-covered Alpine peaks above the clouds

Guest support
elevated.

Smarter guest support for premium chalet companies.

Alpine Assistant gives guests fast, property-specific answers while helping your team manage bookings, maintenance notes, local recommendations, and operational knowledge in one place.

Property-specific answers

WhatsApp-enabled support

Operational knowledge in one place

One assistant.
Every stay.

Alpine Assistant WhatsApp conversation displayed on a phone

Real Alpine Assistant property page showing the navigation, chalet overview and Property foundation sections

Chalet Les DrusProperty specification

Chalet Les Drus

CLD-001

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How it works

From property knowledge to useful answers - and action.

Alpine Assistant gives guests clear, property-specific support while helping your team keep booking details, maintenance information, contacts and operational knowledge accessible in one place.

Built around your business

We configure Alpine Assistant around your brand, properties, systems and operational structure - including tone of voice, property knowledge, booking context and team routing.

Connected to the right stay

Guests are verified and matched to their booking, so every answer is based on the correct property, stay dates and approved information.

Available in WhatsApp

Guests ask questions in a channel they already know. There is no app to download, no new account to create and support remains available before, during and after their stay.

Ready to act

Maintenance issues, transport requests and other operational needs are collected, categorised and passed to the right person with the full context.

One familiar conversation

Support throughout the guest journey.

Technology should simplify the guest experience, not complicate it. Every conversation stays in one place and follows the guest from arrival planning through to post-stay support.

Before arrival

Check-in information, directions and arrival questions

During the stay

Wi-Fi, appliance guidance, local recommendations and support

After checkout

Follow-up, lost property and guest feedback

From conversation to action

Every request arrives ready to act on.

Maintenance

Details and guest media collected, then a structured alert is routed to the responsible team.

Guest requests

Journey details, timing and requirements are confirmed before a complete request is passed on.

Human support

The request is categorised and summarised, with the full conversation context preserved for your team.

A focused start

Prove the value before expanding.

Evaluate Alpine Assistant at standard pricing for three consecutive full active calendar months, with no seasonal standby. The pilot expires automatically, without renewal. Ordinary onboarding and usage charges apply; continuing requires a separate agreement.

01Selected properties
02Supported setup
03Measured results
04Wider rollout

Why Alpine Assistant

Smarter guest support for modern mountain stays.

Guests now expect clear answers at their fingertips, 24/7. Alpine Assistant brings that expectation into hospitality without adding another app, replacing your existing systems or removing the human support that matters.

The expectation has changed.

With smartphones, search and messaging apps, people are used to finding answers immediately. Guest support should feel just as simple.

Built for each property

Answers come from approved information for the guest's actual accommodation - from arrival instructions and Wi-Fi to appliances, policies and local recommendations.

Familiar from the first message

WhatsApp gives guests a channel they already understand. There is no app to download, no new account to create and no unfamiliar portal to navigate.

Available when guests need it

Support remains accessible before arrival, throughout the stay and after checkout, including outside the hours when your team would normally be available.

Less repetition for your team

Routine questions are answered consistently while operational requests are collected, structured and routed with the context needed to act.

Automation with a human route

When a guest needs personal help or a decision from your team, Alpine Assistant hands over a clear summary instead of leaving them in an automated dead end.

Live demonstration

Experience it as a guest.

Alpine Assistant

Guest support · Chalet Les Drus

Consent needed

Connecting assistant

Pricing

Transparent pricing that grows with your portfolio.

€250

Monthly platform fee

Per company

€30

Per billable property

Per month

Every billable property includes 10 qualifying guest conversations and €1 AI processing credit per month.

Both allowances are pooled across the company.

Operations Mode · Coming soon

Basic OpsIncluded

Advanced Ops€20 / user / month

Team knowledge with an optional advanced add-on for enabled paid users. In development; AI processing draws on the company’s pooled credit.

Explore pricing Let’s talk

Guest supportelevated.

Smarter guest support for premium chalet companies.

One assistant.Every stay.

From property knowledge to useful answers - and action.

Built around your business

Connected to the right stay

Available in WhatsApp

Ready to act

Support throughout the guest journey.

Before arrival

During the stay

After checkout

Every request arrives ready to act on.

Prove the value before expanding.

Smarter guest support for modern mountain stays.

Built for each property

Familiar from the first message

Available when guests need it

Less repetition for your team

Automation with a human route

Ask anything.Stay supported.

Real property knowledge.Real-time support.

Start with a verified stay

Ask naturally

Move from answer to action

Guest support should feel this simple.

Property-specific

Available in WhatsApp

Human when it matters

Experience it as a guest.

Tell us what you want to improve.

Transparent pricing that grows with your portfolio.

Tell us what you want to improve.

Guest supportelevated.

Smarter guest support for premium chalet companies.

One assistant.Every stay.

From property knowledge to useful answers - and action.

Built around your business

Connected to the right stay

Available in WhatsApp

Ready to act

Support throughout the guest journey.

Before arrival

During the stay

After checkout

Every request arrives ready to act on.

Prove the value before expanding.

Smarter guest support for modern mountain stays.

Built for each property

Familiar from the first message

Available when guests need it

Less repetition for your team

Automation with a human route

Ask anything.Stay supported.

Real property knowledge.Real-time support.

Start with a verified stay

Ask naturally

Move from answer to action

Guest support should feel this simple.

Property-specific

Available in WhatsApp

Human when it matters

Experience it as a guest.

Tell us what you want to improve.

Transparent pricing that grows with your portfolio.

Tell us what you want to improve.

Guest support
elevated.

One assistant.
Every stay.

Ask anything.
Stay supported.

Real property knowledge.
Real-time support.

Guest support
elevated.

One assistant.
Every stay.

Ask anything.
Stay supported.

Real property knowledge.
Real-time support.