Guest & Operations Assistant

Guest support and internal operations assistance in one system

Internal operations support

Staff can use a private operations assistant to access key information without searching through spreadsheets, PDFs, messages or internal notes.

The assistant can help staff find booking details, check guest stay dates, confirm booking status, retrieve property manager information, access maintenance notes and search operational knowledge more quickly.

Enquire about Guest & Operations

Tell us about your property or portfolio, and we’ll explain how Alpine Assistant could support both your guests and your operations team.

Alpine Assistant combines guest-facing WhatsApp support with a private internal assistant for your team.

Guests receive clear, property-specific answers before, during and after their stay, while staff can quickly access booking details, property information, maintenance notes, contacts and operational knowledge.

Designed for chalet owners, apartment owners and property management companies, Guest & Operations helps improve the guest experience while making day-to-day information easier for your team to find and use.

What it can help with

Guest & Operations can assist with a wide range of guest and team workflows, including:

  • Guest verification and stay-based access

  • Check-in, check-out and arrival guidance

  • Wi-Fi, heating, appliances and house information

  • Restaurant, transport and activity recommendations

  • Property manager and support contact routing

  • Booking lookups for staff

  • Stay dates, guest names, booking references and booking status

  • Property notes and operational information

  • Maintenance notes and issue guidance

  • Internal knowledge search for staff

Guest-facing support

Guests can ask questions naturally through WhatsApp and receive answers based on the property they are staying in.

This can include arrival instructions, house information, local recommendations, selected attraction photos, activity guidance and support contacts. If a guest needs human help, the assistant can route them towards the correct contact or support process.

Verified access and role separation

Guest access and operations access are kept separate.

Guests can be restricted to verified, stay-based support, while internal users can access staff-only tools through a separate operations mode. This helps protect sensitive information and keeps guest-facing replies focused on what the guest needs.

Security features can include guest verification, stay-date access windows, failed-verification routing and separate staff access for operations users.

Built to support busy teams

Guest & Operations is designed for teams that need both better guest communication and faster internal access to information.

It helps reduce repeated guest messages, improve consistency, support staff during busy periods and keep property knowledge easier to manage across multiple stays and properties.

Pricing

€49 / property / month

A one-off setup payment is quoted separately based on the number of properties, booking data requirements and operational complexity.