Guest & Operations Assistant

Alpine Assistant combines guest-facing WhatsApp support with a private internal assistant for your team.

Guests receive clear, property-specific answers before, during and after their stay, while staff can quickly access booking details, property information, maintenance notes, contacts and operational knowledge.

Built for chalet owners, apartment owners and property management companies, Guest & Operations improves the guest experience while making day-to-day information easier for your team to find and use.

What It Can Help With

Guest & Operations can assist with:

Guest verification and stay-based access

Check-in, check-out and arrival guidance

Wi-Fi, heating, appliances and house information

Restaurant, transport and activity recommendations

Property manager and support contact routing

Booking lookups for staff

Stay dates, guest names, references and status

Property and operational notes

Maintenance guidance

Internal knowledge search for staff

Guest-Facing Support

Guests can ask questions naturally through WhatsApp and receive answers based on the property they are staying in.

This can include arrival instructions, house information, local recommendations, attraction photos, activity guidance and support contacts. If a guest needs human help, the assistant can route them to the right contact.

Internal Operations Support

Staff can use a private operations assistant to find booking details, stay dates, property contacts, maintenance notes and operational knowledge without searching through spreadsheets, PDFs, messages or internal notes.

This makes key information easier to find during busy periods and helps teams respond more consistently across multiple properties.

Verified Access and Role Separation

Guest access and operations access are kept separate.

Guests can be restricted to verified, stay-based support, while staff use a separate operations mode. This helps protect sensitive information and keeps guest-facing replies focused on what the guest needs.

Built to Support Busy Teams

Guest & Operations is designed for teams that need better guest communication and faster access to internal information.

It helps reduce repeated guest messages, improve consistency, support busy staff and keep property knowledge easier to manage across multiple stays and properties.