Guest Support Assistant
WhatsApp guest support for chalet and holiday accommodation guests
Alpine Assistant gives verified guests fast, property-specific support before, during and after their stay.
Guests can ask questions naturally through WhatsApp and receive clear answers about arrival details, appliances, Wi-Fi, local recommendations, activities and support contacts.
Built for chalet owners, apartment owners and property management companies, Guest Support helps reduce repetitive messages while keeping the guest experience clear and easy to manage.
What It Can Help With
Guest Support can assist with:
Check-in and arrival guidance
Wi-Fi, heating, appliances and house information
Parking, access and shared facilities
Restaurant, transport and activity recommendations
Local attraction photos and information
Support contact routing when human help is needed
Property-Specific Answers
Each assistant is built around the guest’s actual chalet or apartment.
Answers can reflect the correct property, location, house rules, owner-recommended services and support contacts, instead of giving generic travel advice.
Verified Guest Access
Guest Support can be restricted to verified guests only.
The assistant can check booking details before sharing property-specific information and limit access based on stay dates. This helps protect sensitive details such as access instructions, contact information and property guidance.
Built to support your team
Alpine Assistant handles common guest questions quickly and consistently, while directing guests to the right person when something needs human attention.
It is designed to make guest information easier to access, reduce repeated messages and give your team more time for the parts of service that need a human touch.
Pricing
€29 / property / month
A one-off setup payment is quoted separately based on the number of properties and the amount of property information required.