Alpine Assistant gives verified guests fast, property-specific support before, during and after their stay.

Guests can ask questions naturally through WhatsApp and receive clear answers about their accommodation, arrival details, appliances, Wi-Fi, local recommendations, activities and support contacts.

Designed for chalet owners, apartment owners and property management companies, Guest Support helps reduce repetitive messages while keeping the guest experience clear and easy to manage.

What it can help with

Guest Support can assist with a wide range of common guest questions, including:

• Check-in and arrival guidance

• Wi-Fi, heating, appliances and house information

• Parking, access and shared facilities

• Restaurant, transport and activity recommendations

• Photos and information for selected local attractions

• Support contact routing when human help is needed

Property-specific answers

Each assistant is built around the information for the guest’s actual chalet or apartment.

That means answers can reflect the correct property, location, house rules, owner-recommended services and support contacts, instead of giving generic travel advice.

Verified guest access

Guest Support can be restricted to verified guests only.

The assistant can check booking details before sharing property-specific information and limit access based on the guest’s stay dates. This helps protect sensitive details such as access instructions, contact information and property-specific guidance.

Built to support your team

Alpine Assistant handles common guest questions quickly and consistently, while directing guests to the right person when something needs human attention.

It is designed to make guest information easier to access, reduce repeated messages and give your team more time for the parts of service that need a human touch.

Pricing

€29 / property / month

A one-off setup payment is quoted separately based on the number of properties and the amount of property information required.